Support

Frequently asked questions

How do I mark a trade as copied?
Open the Signals page, find the signal you executed with your broker and click the “Copy” button. The trade will be added to your history and included in your statistics. Clicking “✓ Copied” again removes the mark.
How are my statistics calculated?
Each closed signal you marked as copied applies its percentage result to your capital, using the position size configured in Settings (20% of capital per trade by default). This feeds your equity curve, total return, win rate and maximum drawdown.
What do “Starting capital” and “Position size” in Settings change?
Starting capital is the starting point of your equity curve. Position size determines what fraction of your capital each trade uses when converting a signal's % result into USD profit or loss. Changing either value recalculates all statistics.
Why don't I see a signal for my pair?
We only publish signals when our strategy criteria are met. Some weeks a pair may have no active signals — this is intentional discipline, not an outage.
How do I enable Telegram notifications?
Go to Settings → Notifications and switch on “New signal — Telegram”. Then message our bot @StanguardSailors on Telegram to link your account.
How do I change or cancel my subscription?
You can cancel at any time — access remains active until the end of the paid period. To change your plan or cancel, contact support; upgrades are credited proportionally.
Can I clear my trade history and start over?
Yes. In Settings → Danger zone use “Clear history”. This removes all marked trades and resets your statistics. The operation cannot be undone.

Contact support

Our team replies within one business day.

E-mail support@stanguardsailors.com
Hours Mon–Fri, 9:00–17:00 CET
Write to support

Before you write

To speed things up, include the e-mail address of your account and — for signal-related questions — the signal ID (e.g. SG-2607-03) shown on each signal card.